Last Updated: August 1, 2022

Read AI, Inc. ("Read AI" or "we") provides a web-, software- and mobile-based platform offering real-time insights on videoconference attendee sentiment and engagement (our "Services").These Terms of Service ("Terms") apply to your access to and use of our Services.



If you have any questions about these Terms or our Services, please contact us at For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy.

1. Eligibility

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years of age. If you use our Services on behalf of another person or entity, (a) all references to “you” throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person’s or entity’s behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us.

2. User Accounts and Account Security

You may need to register for an account to access some or all of our Services. You must provide accurate account information and promptly update this information if it changes. You also must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. You are responsible for the activities of such users that occur in connection with your account, regardless of whether you have permitted them to use your account. We reserve the right to reclaim usernames, including on behalf of businesses or individuals that hold legal claim, including trademark rights, in those usernames.

3. User Content

(a) User Content and Ownership. Our Services analyzes engagement and participation in videoconferences through the video and audio content and other content, such as messages, texts, photos, and other materials, as applicable that you share through or upload to the Services (collectively, "User Content"). You retain ownership of your User Content and, except for the license you grant in Section 3(b), as between you and Read AI, you retain all other rights in and to your User Content.

(b) Use of User Content. In order to provide the Services to you, we need certain rights to access, analyze, and use your User Content. For this purpose, you grant Read AI a nonexclusive and royalty-free license to use, reproduce, and analyze your User Content only for purposes of creating, providing, and improving our Services. When you post or otherwise share User Content on or through our Services, you understand and agree that your User Content and any associated information (such as your username or profile photo) may be visible to others.

(c) Your Representations and Warranties.

(i)  By sharing or otherwise giving us access to User Content, you represent and warrant that (a) you are the creator and owner of your User Content, or you otherwise have the necessary licenses, rights, consents, and permissions to grant the rights in these Terms and (b) your User Content, and our use of such content as permitted by these Terms, will not violate any rights of or cause injury to any person or entity.  You agree that, by using the Services, you are solely responsible for any User Content provided by you.

(ii)  You further represent and warrant that, by using the Services with end users, you provide end users with notice of our Privacy Policy, and you agree to maintain and provide a process to facilitate the end users’ exercise of their rights under applicable privacy law.

4. Prohibited Conduct and Content

(a) Prohibited Conduct. When using the Services, you agree that you will not violate any applicable law, contract, intellectual property right or other third-party right or commit a tort, and that you are solely responsible for your conduct while using our Services. You will not:

  1. Engage in any harassing, threatening, intimidating, predatory or stalking conduct;
  2. Use or attempt to use another user’s account without authorization from that user and Read AI;
  3. Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity;
  4. Sell, resell or commercially use our Services;
  5. Copy, reproduce, distribute, publicly perform or publicly display all or portions of our Services, except as expressly permitted by us or our licensors;
  6. Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services;
  7. Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner;
  8. Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services;
  9. Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Services;
  10. Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes;
  11. Bypass or ignore instructions contained in our robots.txt file; or
  12. Use our Services for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.

(b) Prohibited Content. You may also post or otherwise share only User Content that is nonconfidential and that you have all necessary rights to disclose. You may not create, post, store or share any User Content that:

  1. Violates these Terms or for which you do not have all the rights necessary to grant us the license described in Section 3 above;
  2. Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent;
  3. Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law;
  4. May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  5. Contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences;
  6. Impersonates, or misrepresents your affiliation with, any person or entity;
  7. Contains any unsolicited promotions, political campaigning, advertising or solicitations;
  8. Contains any private or personal information of a third party without such third party’s consent;
  9. Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or
  10. In our sole judgment, is objectionable, restricts or inhibits any other person from using or enjoying our Services, or may expose Read AI or others to any harm or liability of any type.

(c) Our Enforcement. You understand and agree that enforcement of this Section 4 or any other provisions in these Terms with respect to conduct or User Content is solely at Read AI's discretion, and failure to enforce this section or such terms in some instances does not constitute a waiver of our right to enforce it in other instances.  In addition, you understand and agree that nothing in these Terms create any private right of action on the part of any third party or any reasonable expectation that our Services will not contain any content that is prohibited by such rules or prohibited by law. Although Read AI has no obligation to screen, edit or monitor any User Content, Read AI reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our Services at any time and for any reason without notice.

(d) Parental Control Protections. Please note that parental control protections (such as computer hardware, software or filtering services) may be commercially available to assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections should be available at: (last checked on September 9, 2021).  

5. Ownership; Access Grant

(a) Ownership. Our Services, including the text, graphics, images, photographs, videos, illustrations and other content contained therein or resulting from the Services, are owned by Read AI or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to our Services are reserved by us or our licensors. This does not apply to your User Content, which at all times remains your property or the property of your licensors.

(b) Limited Access Grant. Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable right to access and use our Services for your own personal, noncommercial use. Any use of our Services other than as specifically authorized herein, without our prior written permission, is strictly prohibited, will terminate the license granted herein and violate our intellectual property rights.

6. Trademarks

Read AI and our logos, our product or service names, our slogans and the look and feel of our Services are trademarks of Read AI and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned on our Services are the property of their respective owners. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by us.

7. Feedback

You may voluntarily post, submit or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials or other information about Read AI or our Services (collectively, "Feedback"). You understand and agree that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including to develop, copy, publish, or improve the Feedback in Read AI’s sole discretion. You understand that Read AI may treat Feedback as nonconfidential.

8. Repeat Infringer Policy; Copyright Complaints

In accordance with the Digital Millennium Copyright Act and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others. If you believe that anything on our Services infringes any copyright that you own or control, you may notify Read AI's designated agent as follows:

Designated Agent: David Shim

Address:999 Third Ave, Suite 3300

Seattle, WA 98104

Telephone Number:(206) 657-6177

E-Mail Address:

Please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to Read AI for certain costs and damages.

9. Third-Party Services and Third-Party Vendors

As part of our Services, Read AI may (a) integrate with technology or other products or services offered by third-party vendors, including videoconferencing tools, or (b) provide information about or links to third-party products or services on our Services (collectively, "Third-Party Services").

Read AI does not endorse or make any representations or warranties regarding any Third-Party Services or any vendors providing them ("Third-Party Vendors"), including, without limitation, as to their effectiveness, reliability, accuracy, safety, or appropriateness, or your results.  Your use of any Third-Party Services and interactions or communications with Third-Party Vendors is solely between you and the applicable Third-Party Vendor (including, without limitation, being subject to any terms of service or terms of use governing those Third-Party Services). Read AI is not responsible or liable in any manner for any Third-Party Services or your interactions or communications with Third-Party Vendors, or for any loss, damage or harm of any sort incurred as the result of any of the foregoing. You access and use such Third-Party Services, and interact with and communicate with such Third-Party Vendors, at your own risk.

10. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend and hold harmless Read AI and  our officers, directors, agents, partners and employees (individually and collectively, the "Read AI Parties") from and against any losses, liabilities, claims, demands, damages, expenses or costs ("Claims") arising out of or related to (a) your access to or use of our Services; (b) your User Content or Feedback; (c) your violation of these Terms (including but not limited to paragraph 3(c)(ii), above; or (d) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights). You agree to cooperate with the Read AI Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including attorneys' fees). You also agree that the Read AI Parties will have sole control of the defense and settlement, using counsel of Read AI's choice, of any such Claims.

11. Disclaimers

Your use of our Services is at your sole risk. Except as otherwise provided in a writing by us, our Services and any content therein are provided "as is" and "as available" without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, Read AI does not represent or warrant that our Services are accurate, complete, reliable, current or error-free. While Read AI attempts to make your use of our Services safe, we cannot and do not represent or warrant that our Services or servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of our Services.

Without limiting the foregoing, Read AI takes no responsibility and assumes no liability for any User Content posted, stored, uploaded, accessed or downloaded by you or any third party, or for any loss or damage thereto, incomplete or inaccurate User Content, or for any user conduct, nor is Read AI liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, Read AI is not liable for any statements, representations or User Content provided by its users in any public forum or other area.

12. Limitation of Liability

(a) To the fullest extent permitted by applicable law, Read AI and the other Read AI Parties will not be liable to you, your employees, directors, shareholders, agents, and contractors, under any theory of liability—whether based in contract, tort, negligence, strict liability, warranty, or otherwise—for any indirect, consequential, exemplary, incidental, punitive or special damages or lost profits, even if Read AI or the other Read AI Parties have been advised of the possibility of such damages.  To the fullest extent permitted by law, you agree to be liable for any breach of our privacy policy caused by your breach of paragraph 3(c)(ii), above.

(b) In any event, the total liability of Read AI and the other Read AI Parties for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to $100 USD.

(c) The limitations set forth in this Section 12 will not limit or exclude liability for the gross negligence, fraud or intentional misconduct of Read AI or the other Read AI Parties or for any other matters in which liability cannot be excluded or limited under applicable law. Additionally, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

13. Release

To the fullest extent permitted by applicable law, you release Read AI and the other Read AI Parties from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code § 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

14. Transfer and Processing Data

In order for us to provide our Services, you agree that we may process, transfer and store information about you in the United States and other countries, where you may not have the same rights and protections as you do under local law.

15. Dispute Resolution; Binding Arbitration

Please read the following section carefully because it requires you to arbitrate certain disputes and claims with Read AI and limits the manner in which you can seek relief from us, unless you opt out of arbitration by following the instructions set forth below. No class or representative actions or arbitrations are allowed under this arbitration provision. In addition, arbitration precludes you from suing in court or having a jury trial.

(a) No Representative Actions. You and Read AI agree that any dispute arising out of or related to these Terms or our Services is personal to you and Read AI and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding.

(b) Arbitration of Disputes. Except for small claims disputes in which you or Read AI seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Read AI seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, you and Read AI waive your rights to a jury trial and to have any other dispute arising out of or related to these Terms or our Services, including claims related to privacy and data security, (collectively, "Disputes") resolved in court. Instead, for any Dispute that you have against Read AI, you agree to first contact Read AI and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to Read AI by email at or by certified mail addressed to Read AI, Attn: Legal, 999 Third Ave, Suite 3300, Seattle, WA 98104. The Notice must (i) include your name, residence address, email address, and telephone number, (ii) describe the nature and basis of the Dispute, and (iii) set forth the specific relief sought. Our notice to you will be similar in form to that described above. If you and Read AI cannot reach an agreement to resolve the Dispute within thirty (30) days after such Notice is received, then either party may submit the Dispute to binding arbitration administered by JAMS or, under the limited circumstances set forth above, in court. All Disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. Arbitration proceedings will be held in King County, Washington unless you are a consumer, in which case you may elect to hold the arbitration in your county of residence. For purposes of this Section 15, a "consumer" means a person using our Services for personal, family or household purposes.  You and Read AI agree that Disputes will be held in accordance with the JAMS Streamlined Arbitration Rules and Procedures ("JAMS Rules"). The most recent version of the JAMS Rules are available on the JAMS website and are hereby incorporated by reference. You either acknowledge and agree that you have read and understand the JAMS Rules or waive your opportunity to read the JAMS Rules and waive any claim that the JAMS Rules are unfair or should not apply for any reason.

(c) You and Read AI agree that these Terms affect interstate commerce and that the enforceability of this Section 15 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the "FAA"), to the maximum extent permitted by applicable law. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.

(d) The arbitration will allow for the discovery or exchange of non-privileged information relevant to the Dispute.  The arbitrator, Read AI, and you will maintain the confidentiality of any arbitration proceedings, judgments and awards, including information gathered, prepared and presented for purposes of the arbitration or related to the Dispute(s) therein. The arbitrator will have the authority to make appropriate rulings to safeguard confidentiality, unless the law provides to the contrary. The duty of confidentiality does not apply to the extent that disclosure is necessary to prepare for or conduct the arbitration hearing on the merits, in connection with a court application for a preliminary remedy or in connection with a judicial challenge to an arbitration award or its enforcement, or to the extent that disclosure is otherwise required by law or judicial decision.  

(e) You and Read AI agree that for any arbitration you initiate, you will pay the filing fee (up to a maximum of $250 if you are a consumer), and Read AI will pay the remaining JAMS fees and costs. For any arbitration initiated by Read AI, Read AI will pay all JAMS fees and costs. You and Read AI agree that the state or federal courts of the State of Washington and the United States sitting in King County, Washington have exclusive jurisdiction over any appeals and the enforcement of an arbitration award.

(f) Any Dispute must be filed within one year after the relevant claim arose; otherwise, the Dispute is permanently barred, which means that you and Read AI will not have the right to assert the claim.

(g) You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this Section 15 by emailing us at In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 16.

(h) If any portion of this Section 15 is found to be unenforceable or unlawful for any reason, (i) the unenforceable or unlawful provision shall be severed from these Terms, (ii) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of this Section 15 or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section 15, and (iii) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Section 15 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 15 will be enforceable.

16. Governing Law and Venue

Any dispute arising from these Terms and your use of our Services will be governed by and construed and enforced in accordance with the laws of Washington, except to the extent preempted by U.S. federal law, without regard to conflict of law rules or principles (whether of Washington or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of Washington and the United States, respectively, sitting in King County, Washington.

17. Modifying and Terminating our Services

We reserve the right to modify our Services or to suspend or stop providing all or portions of our Services at any time. You also have the right to stop using our Services at any time. These Terms will, subject to Section 20, terminate on the day we stop providing all of our Services to you or you stop using our Services. We are not responsible for any loss or harm related to your inability to access or use our Services.

18. Amendments

We may make changes to these Terms from time to time. If we make changes, we will provide you with notice of such changes, such as by sending an email, providing a notice through our Services or updating the date at the top of these Terms. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of our Services after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop using our Services.

19. Severability

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

20. Miscellaneous

The failure of Read AI to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements and understandings of the parties. The section titles in these Terms are for convenience only and have no legal or contractual effect. Use of the word "including" will be interpreted to mean "including without limitation." Notwithstanding any other provisions of these Terms, Sections 1, 2, 3, 4, 5(a), and 6 through 21 survive any termination of these Terms. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. You agree that communications and transactions between us may be conducted electronically. These Terms may not be transferred, assigned or delegated by you, by operation of law or otherwise, without our prior written consent, and any attempted transfer, assignment or delegation without such consent will be void and without effect. We may freely transfer, assign or delegate these Terms or our Services, in whole or in part, without your prior written consent.

21. Additional Terms Applicable to Mobile Devices

The following terms apply if you install, access or use our Services on any device that contains the iOS mobile operating system (the "iOSApp") developed by Apple Inc. ("Apple").

  1. Acknowledgement. You acknowledge that these Terms are concluded solely between us, and not with Apple, and Read AI, not Apple, is solely responsible for the iOS App and the content thereof. You further acknowledge that the usage rules for the iOS App are subject to any additional restrictions set forth in the Usage Rules for the Apple iOS App Store Terms of Service as of the date you download the App, and in the event of any conflict, the Usage Rules in the App Store will govern if they are more restrictive. You acknowledge and agree that you have had the opportunity to review the Usage Rules.
  2. Scope of License. The license granted to you is limited to a non-transferable license to use the iOS App on any iPhone, iPod touch or iPad that you own or control as permitted by the Usage Rules set forth in the Apple App Store Terms of Service.
  3. Maintenance and Support. You and Read AI acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the iOS App.
  4. Warranty. You acknowledge that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the iOS App. In the event of any failure of the iOS App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the iOS App by you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS App. The parties acknowledge that to the extent that there are any applicable warranties, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such applicable warranty would be the sole responsibility of Read AI. However, you understand and agree that in accordance with these Terms, Read AI has disclaimed all warranties of any kind with respect to the iOS App, and therefore, there are no warranties applicable to the iOS App.
  5. Product Claims. You and Read AI acknowledge that as between Apple and Read AI, Read AI, not Apple, is responsible for addressing any claims relating to the iOS App or your possession and/or use of the iOS App, including, but not limited to (a) product liability claims, (b) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.
  6. Intellectual Property Rights. The parties acknowledge that, in the event of any third-party claim that the iOS App or your possession and use of the iOS App infringe that third party’s intellectual property rights, Read AI, and not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required under these Terms.
  7. Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
  8. Developer Name and Address. Any questions, complaints or claims with respect to the iOS App should be directed to

Read AI, Inc.

999 Third Ave, Suite 3300

Seattle, WA 98104

     9. Third-Party Terms of Agreement. You agree to comply with any applicable third-party terms when using our Services.

      10. Third-Party Beneficiary. The parties acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof).

The following terms apply if you install, access or use our Services on any device that contains the Android mobile operating system (the "AndroidApp") developed by Google, Inc. ("Google"):

  1. You acknowledge that these Terms are between you and us only, and not with Google.
  2. Your use of our Android App must comply with Google’s then-current Android Market Terms of Service.
  3. Google is only a provider of the Android Market where You obtained the Android App.  We, and not Google, are solely responsible for our Android App and our Services and User Content available thereon. Google has no obligation or liability to You with respect to our Android App or these Terms.
  4. You acknowledge and agree that Google is a third-party beneficiary to the Terms as they relate to our Android App.