About Clockwork

Clockwork is a technology consultancy that helps enterprises across retail, manufacturing, healthcare, and finance to solve complex problems with people-centered solutions and services. With long-running engagements that involve multiple stakeholder groups, COO Vince Cabansag went looking for a way to improve alignment, reduce redundant meetings, and keep projects on track.

Clockwork adopted Read AI as its meeting system of record and orchestration layer; going well beyond transcription service to serve as a storage of intelligence and complete productivity platform.

With native integrations into HubSpot, Google Calendar, Atlassian, and automation workflows, Read AI captures what was said, decisions made, and action items, all while reducing the manual work of recapping, sharing updates, and aligning cross-functional teams in whatever software they prefer.

The Challenge: Missing a Source of Truth

Clockwork’s high-stakes projects demand accurate records of what clients say and what teams decide. Cabansag identified several pain points:

• Human Memory Gaps: “Human memory is fallible… it’s really important when you're working with clients to know what they said specifically, what was discussed internally, what decisions were made.”
• Time-Intensive Recaps: Vince often spent 15–45 minutes after each call recapping notes for stakeholders.
• Redundant Alignment Meetings: Without clear, shareable records, teams frequently convened just to get on the same page—slowing down delivery.
• Security Requirements: Clockwork needed a vendor with SOC 2 Type 2 compliance to ensure client data remained private and protected.

“We weren't looking for a transcription tool. What became clear for us is that we wanted a tool that was first and foremost to help us with productivity.” — Vince Cabansag, COO, Clockwork

The Approach: Read AI Becomes the System of Record

Clockwork chose Read AI after evaluating multiple vendors. In real-world tests, Read AI’s speaker attribution and transcription accuracy outperformed competitors, while its integrations unlocked new productivity gains.

• Native Integrations: HubSpot CRM, Google Calendar, and SSO/SAML make it easy to scale usage across the team.
• Automation Workflows: Read AI exports flow into Clockwork’s workflow automation software and Google Drive, where transcripts become recaps, knowledge bundles, or task lists.
• Security & Ownership: With SOC 2 Type 2 attestation and strict data controls, Clockwork trusted Read AI to handle sensitive client conversations.
• Meeting Reports & Search Copilot: Read AI reports provide searchable transcripts, summaries, and follow-ups, reducing duplication of effort.

“It’s a productivity tool over a transcription service… That, to me, is probably the most important distinction.” — Vince Cabansag

Expedited business outcomes

Up to 30 Minutes Saved Per Call

Recap time dropped from 45 minutes to ~15 minutes or less, freeing time for higher-value client work.

 “I don’t take notes. I just rely on the transcript that Read AI produces. The quality of my time spent in meetings has been so much better.”

50% Fewer Alignment Meetings

By sharing Read AI recaps, teams get on the same page asynchronously, reducing the need for redundant meetings.

 “Usually the meeting is the way to get everybody on the same page, but the more recaps that you could share, the less meetings that you overall need.”

Stronger Cross-Stakeholder Alignment

On projects spanning IT, marketing, sales, and product teams, Read acts as “the glue” that connects perspectives.

“Read AI gives us the ability to make sure that we're able to connect the dots and bring some order to the different perspectives that we’re hearing across an enterprise.”
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Conclusion

By transforming meetings into actionable, shareable knowledge, Read AI helps Clockwork move multimillion-dollar projects forward with fewer delays and less churn. Integrations, automation, and security-first design make Read AI a critical part of how Clockwork delivers on promises and accelerates results.